Flitwick Executive Cars Ltd offers transparent vehicle pricing based on the first mile and each additional mile travelled. Rates vary according to vehicle category and journey time.

Additional Items and Passengers

Additional Charges by Time or Date

If you need to cancel a booking with Flitwick Executive Cars Ltd, please contact our team as soon as possible.

Card Bookings

• A £5.00 fee will be deducted from the refund for a prepaid transfer that is cancelled, subject to the applicable cancellation terms.

Cash Bookings

• The supplied terms state that no cancellation charge applies when cancellation is made within 12 hours of the scheduled pickup time.
• The supplied terms also state that an invoice may be issued when cancellation is made within four hours of departure.
• No cancellation charge is stated for cancellations made more than four hours before departure.

Group Bookings and Special Events

• For group or special-event bookings cancelled 30 days or more before the reservation date, the supplied terms specify a 75% refund.

Late Cancellations

• The supplied terms state that the full fare may be charged once the applicable cancellation deadline has passed.
• If a booking is rescheduled, the fare may be recalculated and a revised confirmation email sent.
• No cancellation fee is stated to apply if the driver is delayed by more than 10 minutes.

Refund eligibility depends on the booking type, payment method and timing of the cancellation.

• Prepaid journeys cancelled more than 12 hours before pickup may qualify for a refund, subject to a minimum £5.00 fee.
• For reservations cancelled less than four hours before pickup, the supplied terms specify a 25% refund.
• Refunds are processed electronically to the card used for payment, where applicable. Processing normally takes 3–5 working days.
• No refund is stated to be available if a journey is terminated part-way through the hire.
• The supplied terms exclude refunds for bookings made with incorrect dates, flight numbers or other misleading information.
• The supplied terms also state that cancellations made later than 12 hours will not be refunded.

• If you request a different vehicle at pickup, for example a larger car to accommodate additional luggage, extra charges may apply.
• Waiting-time and non-attendance fees may apply in accordance with the applicable fare rules and the terms confirmed for your booking.

If you do not arrive for your scheduled pickup and have not cancelled your reservation in advance, a no-show charge may apply. Under the supplied terms, the full booking fare may be charged and no refund provided.

• Additional costs may be itemised on your bill where applicable, including tolls, parking, airport and regulatory fees, fuel surcharges and out-of-area fees.
• Published rates may change. The applicable fare should be confirmed when booking.
• Applicable taxes will be charged as required by law.

In exceptional circumstances, Flitwick Executive Cars Ltd may need to cancel a booking. Where we cancel a booking, any payment already received for the affected journey will be refunded.

If a vehicle becomes unavailable or breaks down, we may arrange a suitable replacement vehicle, subject to availability and the requirements of the journey.